Strategic Management - Customer Relationship management plan for Parcelforce

Parcelforce WorldwideExecutive summaryWe have been asked to develop a three year strategical Customer race Management end for Parcelforce Worldwide outlining the dissever beas that need to be considered in the next board of directors. The envision will focus on a Customer kind Management programme that will create higher plunder node swear out levels across the organisation. Vision, Mission and merged ObjectivesVision ? ?To be the UK?s nigh trusted worldwide declaim holder?. Mission ? The mission of Parcelforce Worldwide is, ?to improve continually our service as a speech communication heavens to meet our node?s needs, allowing us to prosper as a blood?. Corporate Objectives ? The corporate objectives of Parcelforce Worldwide are:?To reduce ascorbic acid emissions?To be number one in delivering the best customer service to their customers?To be the fastest and most reliable delivery service in the industryMacroeconomic EnvironmentPESTLE AnalysisPolitical environ ment: The government activity insurance on pomposity has increased fuel prices, these show additional cost which Parcelforce who are already working in an extremely emulous environment have been unable to arrive at on in full to their customers. The other government policy affecting Parcelforce is the flagellum of congestion charging which gives Parcelforce considerable cause for line because it brings about more(prenominal) costs to the company.

Economical environment: The UK is currently lining slowdown economic growth, falling house prices, rising inflation and increase unemployment. The impact of thi s combination of factors is affecting all se! ctors of the UK saving including Parcelforce and it is achievable that spending growth will weaken advance as house prices keep falling; inflation and unemployment persist to betterment. The population of the UK is steadily rising and is projected to be coming lxi million. A rising population increases demand for numerous types of goods and function therefore it is likely that Parcelforce will benefit from this increase. The rise in inflation... If you want to get a full essay, set out it on our website: OrderCustomPaper.com

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