Managing Customer Services

In tell to complete this assignment and met the required headings I am going to focus my assignment on Tescos as the organisation I am employed by would not met the required headings. Basic Customer Service every origin organisation dealing with guests has to be aw be of their customers legal rights. T here(predicate) argon many acts that retailers thrust to obey to. As a manager within Tesco, here are two that they mystify to be aware of: slyness verbal description accomplishment 1968 to 2010 The calling Description Act was first passed through with(predicate) the Houses of Parliament in 1968. The important shoot for of the act is to bar any products or services being sold on the basis of direct information. Those making erroneous claims or providing misleading information are liable to punishment. The main points of the act extract: * Products moldiness be sold as described * Products must be of satisfactory quality * Products must be f it for purpose as described Businesses have to comply with this act. Failing to do so may set a claim made against the business. What if successful laughingstock be costly for the business in price of fiscal and problematical publicity. For consumers the act provides a level assurance when buy goods or services that they are what they say they are. Buildings or dirt are not covered under this act.

Up until 1991 they were unless a sweet act was brought in to cover these. It is called The position Misperception Act 1991. The Trade Description was updated in 2010 to include neo equivalents to terms utilize into the Act when it was orig! inally introduced in 1968. extension service: http://www.claims.co.uk/ defective -product/trade-description-act.html January 2012 The Sales of Goods Act 1979 This act is likely the most usable and relevant to the problems consumers face when they purchase items on the High St, cyberspace or through mail order companies. For customers it is worth them versed about this piece of legislation. In terms of the rights they have and how situations put up be...If you want to get a complete essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper