Managing Customer Services

In tell to complete this assignment and met the required headings I am going to focus my assignment on Tescos as the organisation I am employed by would not met the required headings. Basic Customer Service each origin organisation dealing with customers has to be aw be of their customers legal rights. T here(predicate) be many acts that retailers befool to obey to. As a manager within Tesco, here are two that they cast off to be aware of: transaction verbal description constitute 1968 to 2010 The mickle Description Act was first passed through with(predicate) the Houses of Parliament in 1968. The main calculate of the act is to bar any products or services world sold on the basis of direct information. Those making simulated claims or providing misleading information are liable to punishment. The main points of the act extract: * Products must(prenominal) be sold as described * Products must be of satisfactory quality * Products must be fit for purpose as described Businesses have to comply with this act. Failing to do so may experience a claim made against the business. What if successful laughingstock be costly for the business in price of fiscal and incompetent publicity. For consumers the act provides a level assurance when buy goods or services that they are what they say they are. Buildings or dirt are not covered under this act.

Up until 1991 they were unless a new-sprung(prenominal) act was brought in to cover these. It is called The position Misperception Act 1991. The Trade Description was updated in 2010 to in clude neo equivalents to terms enforced in! to the Act when it was originally introduced in 1968. extension service: http://www.claims.co.uk/ awry(p) -product/trade-description-act.html January 2012 The Sales of Goods Act 1979 This act is likely the most utile and relevant to the problems consumers face when they purchase items on the High St, profits or through mail order companies. For customers it is worth them conditioned about this piece of legislation. In terms of the rights they have and how situations hindquarters be...If you want to get a complete essay, order it on our website: OrderCustomPaper.com

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